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Return to shopFAQ
Shopping Information
You can search for products using the search bar at the top of the page. You can also browse by category from the main menu.
Yes, click the heart icon on any product to add it to your wishlist. You can view your wishlist anytime from the account icon.
If a product is out of stock, the “Add to Cart” button will be disabled and show “Out of Stock”. All visible products are currently available.
Yes, you can checkout as a guest. However, creating an account helps you track orders and save your details for faster checkout next time.
Payment Information
We accept Cash on Delivery (COD) all over Pakistan, Bank Transfer, JazzCash, Easypaisa, and Credit/Debit cards through secure payment gateway.
Yes, 100%. We do not store your card details. All online payments are processed through encrypted, PCI-compliant third-party gateways.
Yes, if you have a valid coupon code, you can apply it at checkout in the “Coupon Code” box before placing your order.
If your online payment fails, your order will not be confirmed. Please try again or choose Cash on Delivery. No amount will be deducted for failed transactions.
Order Returns
Karachi: 1-2 business days. Other cities: 3-5 business days after dispatch.
Once your order is shipped, we will send you the tracking number via WhatsApp and email.
We accept returns within 7 days if the product is unused and in original packaging. For damaged/wrong items, contact us within 48 hours with photo/video proof.
Refunds are processed within 7-10 business days after we receive the returned item. Amount will be sent via bank transfer or original payment method.